Sales and Service Officer - Dubai

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 Job Description - Sales and Service Officer - Dubai (0000D13Z)

Job Description 

Sales and Service Officer - Dubai : 0000D13Z 



Sales and Service Officer  

About HSBC  

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

This role is a customer facing role with personal banking customers who make a significant contribution to the HSBC Retail Banking Wealth Management (RBWM) business.

Completion of full reviews to establish and address personal banking customers immediate and future financial requirements as the primary contact with those customers. Responding to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists are main sources of the job holder’s activity. 

The job holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements.

Duties & Responsibilities

The jobholder has prime responsibility for:


  • Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics
  • Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.

  • Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country

  • Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth

  • The jobholder will hold Lending Approval authorities appropriate to their role.

  • The job holder operates within the approved operating and strategic plan process to develop the RBWM business.




Experience & Qualifications

  • Proven ability in customer service and building customer relationships

  • Ability to identify customer needs and influence customers to take appropriate action to meet their needs

  • An understanding of HSBC’s Credit Policy and Lending Guidelines

  • A broad knowledge of financial planning and defining customer needs

  • An understanding of the needs of the mass affluent customer segment in general

  • A full understanding of referral processes

  • An understanding of the Premier, Advance and Personal Banking Propositions

  • Excellent customer service skills

  • Strong verbal and written communication skills

  • Customer driven with a strong focus on quality of service

  • Proven ability in making lending decisions in accordance with bank policy and guidelines

  • A clear understanding of how value is created within the Premium segment, both for customers and the bank

  • The jobholder forms an integral part of the branch  team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.

  • Attain proposition and product related qualifications

  • Attain appropriate professional and regulatory qualifications as required by market

  • Attain any internal standards as required by Country

  • If dealing with Premier customers, required trainings and accreditation need to be done

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.  For more information visit


We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. 

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

    • The chance to realize your ambitions

    • Globally connected careers

    • A strong emphasis on values

    • Learning and development opportunities

    • An inclusive, meritocratic culture

    • Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips  

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets      


Job Field

 : Retail / Branch Banking

Primary Location

 : Middle East-United Arab Emirates-Dubai-UAE


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 13-May-2019, 17:45:19 

Unposting Date

 : 21-May-2019, 06:59:00  

15 May 2019
Location: United Arab Emirates UAE
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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