Serv and Sales Specialist

Citibank - More jobs by this advertiser
Serv and Sales Specialist-19003450
Description
 

Serv & Sales Specialist 4

 

Job Profile:

  • Retention calling to Credit Card customers on the closure requests
  • Explaining the T&C, resolving customer queries and taking customer feedback on his card
  • Highlighting credit card features to the customer, soft retention efforts, retention tool usage to convince irate customers
  • Effectively coordinating with stakeholders/other units in case of customer queries/dispute
  • Daily MIS/ reporting for preclosure calls with the customer feedback

Skills:

  • Strong communication skills – written and verbal
  • Preferably good understanding of the cards inbound process
  • Effective query resolution skills & convincing skills
  • Focus on successful call retention

Qualifications
 

Serv & Sales Specialist 4

 

Job Profile:

  • Retention calling to Credit Card customers on the closure requests
  • Explaining the T&C, resolving customer queries and taking customer feedback on his card
  • Highlighting credit card features to the customer, soft retention efforts, retention tool usage to convince irate customers
  • Effectively coordinating with stakeholders/other units in case of customer queries/dispute
  • Daily MIS/ reporting for preclosure calls with the customer feedback

Skills:

  • Strong communication skills – written and verbal
  • Preferably good understanding of the cards inbound process
  • Effective query resolution skills & convincing skills
  • Focus on successful call retention
  



15 May 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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