CTSM MY SSO KL CSC Billing Operations

Citibank - More jobs by this advertiser
CTSM MY SSO KL CSC Billing Operations-19021710

Job purpose:

  • Performing end-to-end Custody Billing, Fund Admin Billing and Statement Rendition

Key responsibilities and accountabilities:

  • Perform end to end Custody Billing, Fund Admin Billing and Statement Rendition processes assigned to within the specified SLA
  • Ensuring all processes are correctly executed, adherence to all control functions and delivers according to schedule and cut off time
  • Ensuring all special/exceptional requirements are met and adhered to
  • Ability to travel as required by job scope (Statement Rendition) and performing quality check on process performed by vendor
  • Ability to learn and switch from team to team within Billing Department and providing support to other team
  • Ability to lead team member to manage day to day operations/projects when required
  • Ability to communicate effectively and provide guidance to branches to ensure smooth operations and service delivery
  • To handle MIS reporting
  • To proactively review, initiate, implement and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures
  • To participate in system testing and client testing to implement global strategy and business needs
  • To work with Customer Service Officer and Internal Parties within SFS to investigate and resolve customer queries and issues ensuring customer satisfactions 
  • Ensure DCFC requirements are met at respective intervals
  • Ensure effective controls and compliance
  • Adhere to corporate policies and participate in self assessment, quality reviews and audit and recommend solutions for potential risks and issues




  • Diploma or degree holder preferred
  • 2 years experience in operations preferred. Experience in billing processing, securities operations, banking or customer service will be an added advantage



15 May 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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