QR21029 - Fault Reporting Center Operator | Hamad International Airport | Doha

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Hamad International Airport

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About your job:

You will act  as  a  single  point  of  contact  in  performing  a  centralized  function  to  report  faults,  incidents  and  janitorial issues  associated  with  locations,  assets  and  systems  within  HIA's  area  of  responsibility.  You will log faults into - Computerized Maintenance Management System (CMMS).

 Other accountabilities include but not limited to below:

  • To support in delivering a world class, safe and reliable integrated facilities management while putting our customers at the heart of everything that we do.
  • Responsible for attending and recording of all incoming calls via both hotline and email request.
  • Coordinate work request with respective FM Maintenance Contractor for swift response and resolution as per agreed duration.(E.g.  SLAs)
  • Responsible for updating status of each corrective maintenance work order onto CMMS.
  • Responsible for escalation of critical incidents.
  • Provide feedback to requester when there is a need for delays in the rectification of work orders.
  • Coordinating critical incidents via phone calls and handheld radio with maintenance team.
  • Assists in the completion and submission of reports for all incident and accident within the estate.
  • Facilitates staff logistical transport request for maintenance team.
About you:

You must have at least minimum 2 years of  experience working in a Call Centre environment (receiving and recording calls) High School Education or a relevant Technical Certificate in Engineering / Computer Studies or Office Skills from a recognized institution. You should have good telephonic communication skills. Familiarity with any CMMS software preferred.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

27 July 2019
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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