IT Service Owner

HSBC - More jobs by this advertiser
 Job Description - IT Service Owner (0000D14G)

Job Description 

IT Service Owner : 0000D14G 


 IT Service Owner   Big Bank Funding. FinTech Thinking.                                        

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.


Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking am IT Service Owner to join HSBC Technology.


The GCB5 IT Service Owner role is based within the Service Management team which is part of Core Banking UK Team. The role of the IT Service Owner is to ensure the provision of Service Management for a range of Core Banking Services to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework. The primary focus of this role will be the UK Core Banking Services.


What you will be doing;

  • Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.

  • Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model.

  • Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.

  • Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook.

  • Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required.




What you will bring to the role; 


To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

  • Proven & extensive experience in IT Service Management, with experience of implementation of ITIL principles as well as the required ITIL certification.

  • Experience working in relevant technical environments, such as customer facing applications.

  • Availability to undertake travel both domestic and international as required.

  • Service knowledge of core banking applications.

  • Industry Google Cloud experience and other platforms desirable.

  • Proven analytical skills & ability to deal with complex & technical data.


The location for this role is Griffin House, Sheffield.                                  


Come Power a Business that Defines How to Power the World

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Job Field

 : Information Technology

Primary Location

 : Europe-United Kingdom-South Yorkshire-Sheffield


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 15-May-2019, 03:29:22 

Unposting Date

 : 29-May-2019, 06:59:00  

13 August 2019
Location: United Kingdom South Yorkshire Sheffield
Work type:
Full time
Banking and Financial Services
Information Technology
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more