MYS CTSM PG Customer Service Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Analyst-19023487
  • Receive and handle incoming calls/ email /chats greet clients and be ready to assist
  • Provide assistance and solution to clients’ inquiries
  • If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Ensure that the cases are resolved within pre-defined standard turnaround time
  • Work with internal solution providers and accomplish final resolutions for client case
  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations
  • Ensure timely updates of client cases in accordance to pre-defined frequency
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience
  • Cantonese Speaking is Mandatory Preferred

  • University Degree in Finance or Administration
  • 3-5 years in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
  • Experience with Transaction Banking products – Cash Management and Trade
  • Experience in handling investigations cases.
  • Experience in working in a multi-country setup.
  • Strong Customer Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products

14 June 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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