HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.
It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.
Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.
Key Objectives for Digital Specialist:
Reporting to the Head of Digital Specialists the Digital Specialist is primarily responsible for coaching and conducting workshops and 1 to 1’s related to all digital tools and services in a classroom or branch environment. The Digital Specialist is also responsible for up-skilling Premium and Personal Bankers to identify and discuss Simple Banking Needs, with a focus on fulfilling these digitally wherever the opportunity arises.
Effectively deploy coaching techniques to help branch staff learn and grow
Facilitate in-person and/or remote coaching sessions in groups and/or one-to-one for area(s) of expertise
Work with the Project teams/Product Owners to identify target audience to coach, the impacts to these audiences and how training/communications need to be developed to ensure the expected outcomes are achieved.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Deliver coaching to up-skill staff on digital transformational change, Simple Banking Needs identification and fulfilment as well as soft skills coaching.
Proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
Work with branch leadership, and other business support units to facilitate sharing of best practices, monitoring and supporting the strategic business objectives related to transformational change
Lead the embedment of digital transformational change activities; identify where change has not landed well (utilising qualitative and quantitative data) and define and monitor Action Plans for branch leadership execution. Identify where change has landed well and understand the best practises used in these scenarios to share with lower performing areas.
Work with all areas of HSBC to ensure the consistent global approach
Promotes an environment that supports diversity and reflects the HSBC brand.
Adhere to all relevant processes and procedures of the Group compliance policy and internal controls
Contribute to HSBC creating and retaining market leading standards and controls
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
Knowledge & experience / Qualifications:
Experience and Qualifications
In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.
Join HSBC, and benefit from the following:
Career Development: Within your current role, as well as Canadian and international opportunities
Company Reputation: Offering prestige, strength, and longevity
Business Growth: Underpinned by our drive, and the highest banking standards
International Connectivity and impact: Build global relationships and be a part of international initiatives
A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
|Location:||Canada British Columbia Vancouver|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.