Digital Specialist

HSBC - More jobs by this advertiser
 Job Description - Digital Specialist (0000D10D)

Job Description 

Digital Specialist : 0000D10D 



HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada.  HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa


We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. 


It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures. 


About Retail Banking & Wealth Management


Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future.  We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations.  We continue to exponentially grow our market share in Canada year on year.  


Key Objectives for Digital Specialist:


Reporting to the Head of Digital Specialists the Digital Specialist is primarily responsible for coaching and conducting workshops and 1 to 1’s related to all digital tools and services in a classroom or branch environment. The Digital Specialist is also responsible for up-skilling Premium and Personal Bankers to identify and discuss Simple Banking Needs, with a focus on fulfilling these digitally wherever the opportunity arises. 


Principle Accountabilities: 

  • Effectively deploy coaching techniques to help branch staff learn and grow

  • Facilitate in-person and/or remote coaching sessions in groups and/or one-to-one for area(s) of expertise

  • Work with the Project teams/Product Owners  to identify target audience to coach, the impacts to these audiences and how training/communications need to be developed to ensure the expected outcomes are achieved.

  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

  • Deliver coaching to up-skill staff on digital transformational change, Simple Banking Needs identification and fulfilment  as well as soft skills coaching.

  • Proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place

  • Work with branch leadership, and other business support units to facilitate sharing of best practices, monitoring and supporting the strategic business objectives related to transformational change

  • Lead the embedment of digital transformational change activities; identify where change has not landed well (utilising qualitative and quantitative data) and define and monitor Action Plans for branch leadership execution. Identify where change has landed well and understand the best practises used in these scenarios to share with lower performing areas.

  • Work with all areas of HSBC to ensure the consistent global approach

  • Promotes an environment that supports diversity and reflects the HSBC brand.

  • Adhere to all relevant processes and procedures of the Group compliance policy and internal controls

  • Contribute to HSBC creating and retaining market leading standards and controls

  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

  • Complete other responsibilities, as assigned.




Knowledge & experience / Qualifications:


Experience and Qualifications  

  • 8 – 10 years of related work experience.
  • Detailed knowledge of Digital offerings and services
  • Deep understanding of businesses, regulatory and industry issues, as well as local competitors
  • Risk awareness, including systems, controls and processes relevant to Branch / Contact Centre roles
  • Understanding of customer information and privacy
  • Experience in coaching, training techniques, methods, evaluation
  • Background working in a range of regulated financial sector institutions
  • Detailed regional knowledge of HSBC Branches  – in order to use metaphors, stories, and examples to enhance the learning and broaden the learning experience
  • Ability to speak / understand French and/or Cantonese is an asset.
  • Travel will be required for the role


  • Strong coaching and influence skills
  • Ability to effectively lead, coach and motivate staff
  • Good communication and relationship with the areas
  • Ability to bring Digital topics to life through interactive workshops/briefings in order to maximize student learning
  • Ability to broaden discussion by encouraging issues to be viewed from different perspectives, and in using metaphors, stories, and examples to enhance learning
  • Ability to work with  Branch based audiences
  • Empathetic approach towards delegate needs and aspirations

HSBC Proud


In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine.  HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.


Join HSBC, and benefit from the following: 

  • Career Development: Within your current role, as well as Canadian and international opportunities

  • Company Reputation: Offering prestige, strength, and longevity

  • Business Growth: Underpinned by our drive, and the highest banking standards

  • International Connectivity and impact: Build global relationships and be a part of international initiatives

  • A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization

  • Corporate Sustainability:  We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make


Job Field

 : Retail / Branch Banking

Primary Location

 : North America-Canada-British Columbia-Vancouver


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 17-May-2019, 04:20:10 

Unposting Date

 : 22-May-2019, 11:59:00  

30 May 2019
Location: Canada British Columbia Vancouver
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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