Senior Digital Channels Experience Lead

Citibank - More jobs by this advertiser
Senior Digital Channels Experience Lead-19024441
 Job Description: Responsible for the Business side ownership and management of Citi APAC & EMEA digital wealth platforms. This will include vendor management of 3rd party applications & relationships, developing, driving & implementing platform requirements, functionality and capability strategies across Citi’s existing applications stack, as well as identification and development of new initiatives or tools to maintain a continuous pipeline of digital innovation within Citi APAC & EMEA. Key responsibilities:
  • Lead Digital Channels and Customer Experience digital wealth strategy pillar to deliver on Citi’s global Digital Banking strategy
  • Day-to-day management of business owned digital platforms, including incident response management and escalation resolution point of contact
  • Vendor management of business owned 3rd party applications and platforms
  • Business Project Management of respective digital channel related projects at both a Regional and Country level, for multi-market initiatives.
  • Review all Regional and Country initiatives relating to owned digital channels to ensure alignment with Regional digital channels orchestration stack and strategy
  • Key point of contact between Citi Technology teams, Data Analytics and Product Teams for orchestration, development and implementation of journeys relating to utilization requirements of digital wealth platforms and tools
  • Key point of contact for Citi NAM and Citi Mexico for APAC & EMEA best practice, strategy, platforms and tools insights
  • Drive business and technology process improvements through continued innovation of existing wealth technology stack, as well as evaluate new tools/opportunities to further enhance Citi’s capabilities to more effectively engage with customers and enhance the customer experience across all channels
  • Develop, manage and implement APAC & EMEA digital application wealth strategy, including management of functionality release roadmap for markets based on Product team requirements and prioritisation
  • Consistently manage communications with APAC & EMEA GCB markets on release management and strategic road map items
  • Compile and present to Senior Management, frequent insights into new industry trends, KPIs and competitor analysis as relates to digital wealth applications
  • Conduct frequent reviews of existing and new deployments with Citi Technology, Data Analytics and Product team key stakeholders to ensure flexibility, effectiveness and scalability of platforms is achieved and maintained

  • Bachelor’s Degree
  • 5-7 years’ experience in managing, developing and implementing digital wealth applications and/or marketing technologies in medium to large size organization/s
  • Project management experience
  • Ability to handle stakeholders across multiple geographies and levels of seniority
  • Demonstrable experience in creating, driving and delivering a Digital Communications or CX strategy within medium to large size organization/s
  • Experience in technology release cycle management
  • Analytical ability to identify process improvements across multiple business functions and accurately capture benefits in comprehensive business case

17 September 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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