Shared Utility Services Lead Infrastructure

Citibank - More jobs by this advertiser
Shared Utility Services Lead Infrastructure-19022982

We are looking for an experienced leader to operate shared services and sector technical lead practices that would include build and Operation for GCB’s Cloud Development Platforms, Tools and Shared Utility services, ensuring that the SLAs are aligned to business expectations. These platforms include PCF, Distributed Cache, Containers, etc. The ideal candidate will have experience in creating improving and implementing existing and new processes and driving innovation in a large financial organization. There will be direct responsibility of managing employees as well as contracted resources via third party vendors. Experience in a matrixed environment and leading support teams is required. Experience in leading or managing horizontal cross matrixed IT service portfolios is essential. As part of determining best solution for building and managing cloud platform services, relevant products & services available in the market will need to be assessed on an ongoing basis to determine Citi's best-inbreed Development platforms & tools, and internal stakeholders will need to be provided detailed rationalization for chosen solution matrix.


Key Responsibilities related to Cloud Platform Lead:

  • Provide thought leadership and be an active advisor for Cloud technologies for Consumer business, and manage cloud platform shared services
  • Lead business sector specific service improvement plans to address deficiencies in service quality, automation opportunities and operational processes including incident, change, problems and event management.
  • Collaborate with architects, engineering, client managers, project managers, applications and infrastructure teams to drive service standards to industry best practices
  • Manage via performance and service KPIs and metrics

  • Oversight of Dell managed services relationship to ensure adherence to requisite SLAs & business expectations for the PCF platform

  • Build and operate GCB-specific shared utility platforms as a platform operation team, working with the regional tenant operations teams

  • Will be the go-to person for all cloud services issues, resolutions and remediation

  • Provide Global Leadership & Oversight for the Sector Technical Lead function

  • Ensure STLs are appropriately structured and aligned with Cloud acceleration initiatives


Development Value:

  • The job offers the opportunity for the candidate to advance in a technology leadership role that will leverage both their leadership abilities and technical skills while building experience within the Citi global organization and increasing technical knowledge to various options within the platform.


  • BS Degree in engineering, science, mathematics, information systems or computer science; or the equivalent in experience and evidence of exceptional ability

  • At least 7 years of experience in managing shared services teams/organizations in a fast paced environment

  • At least 7 years of experience in enterprise level IT projects Cloud based technologies (PaaS, IaaS, Cloud Infrastructure Services)

  • Experience in quality service management via metrics and KPIs

  • Experience in formulating, managing and improving SLAs

  • Experience with issues facing large scale server environments

  • Experience working with additional virtualization technologies, VMware is preferred

  • Understanding of cloud application design principles such as 12 factor apps

  • Broad knowledge in systems monitoring, alerting and analytics (AppDynamics, Logstash, Splunk, etc.)

Essential Skills:

  • Demonstrable shared services management experience

  • Experience managing or leading in IaaS/PaaS environments

  • Experience managing development and production environments especially in a financial industry

  • Experience in collaboration and facilitation in a complex and global cross matrixed environment

  • Identify and remediate SPOF in support services

  • Demonstrable experience process improvements and operations stability improvements

Preferred Skills:

  • Certification in cloud technologies

  • Experience with Pivotal Cloud Foundry or AWS or Docker/Kubernetes

  • Automation, Orchestration, CI/CD, Development or DevOps background is desired


13 July 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more