Client Implementations Senior People and Process Manager

Citibank - More jobs by this advertiser
Client Implementations Senior People and Process Manager-19024706
Description
 

Job Purpose:

 

The Securities Services Client Implementations function is hiring a Senior People & Process Manager to manage and lead a growing team of dedicated onboarding specialists and to have day-to-day management responsibilities for the Custody account opening, maintenance and closures execution processes for the AsPAC region.

 

Key Responsibilities:

  • Regional responsibility for the Custody account opening, maintenance and closures execution process for AsPac
  • Responsible for documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions and issue resolution
  • Performs day to day management of the account opening, maintenance and closures processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening, maintenance and closure requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and assisting with the implementation of strategic transformation and re-engineering projects
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
  • Supports the motivation of staff through constant interaction with the team
  • Optimizes manpower to achieve higher productivity levels
  • Ensures team delivers as per service level agreements
  • Understands client requirements and implements them correctly
  • Contributes to innovative solutioning to client issues
  • Maintains a strong culture of risk and controls in the team through various processes and check points
  • Develops performance matrices to track defects, productivity
  • Ensures clean audit results
  • Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks
  • Manages subordinate supervisors and project staff
  • Maintains appropriate staffing /hiring requirements to meet operational needs
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.

Development Value:

  • Strategically important role within the Implementations function, underpinning Citi’s strategy to Be the Best for Our Clients
  • Growth business area
  • Significant senior management exposure
  • Opportunity to develop valuable subject matter expertise within a dynamic business, in a large and varied Operations environment
  • Exposure to Clients, Product and alternative groups within Securities Operations

Qualifications

Knowledge/Experience:

  • Experience of working in a process-driven environment
  • Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • Experience of a financial services environment
  • Experience of working in a controls-focused environment
  • Proven experience delivering tangible results in an Operations focused environment
  • Proven experience of motivating, nurturing and developing talent

Qualifications:

  • Extensive years experience in Financial Services
  • Educated to degree level

Skills:

  • Operations focused
  • Pragmatism combined with a can-do attitude is a pre-requisite
  • Excellent oral and written communication skills
  • Ability to establish credibility at all levels
  • Excellent interpersonal skills
  • Proven communication and engagements skills
  • Drive end enthusiasm, outstanding attention to detail and the ability to deliver to a high standard under extreme time pressure
  • Project Management
  • Execution mind-set, with a focus on tangible results

Competencies

  • People and process manager with the ability to work in a team of diverse skill sets and cultures
  • Strong people, process and business focus
  • Ability to react to a dynamic environment
  • Ability to remain calm and objective in a high-pressure environment
  • Must have strong self-management and be ready to use own initiative

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.


Citi is an Equal Opportunities Employer.


Qualifications
 

Job Purpose:

 

The Securities Services Client Implementations function is hiring a Senior People & Process Manager to manage and lead a growing team of dedicated onboarding specialists and to have day-to-day management responsibilities for the Custody account opening, maintenance and closures execution processes for the AsPAC region.

 

Key Responsibilities:

  • Regional responsibility for the Custody account opening, maintenance and closures execution process for AsPac
  • Responsible for documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions and issue resolution
  • Performs day to day management of the account opening, maintenance and closures processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening, maintenance and closure requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and assisting with the implementation of strategic transformation and re-engineering projects
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
  • Supports the motivation of staff through constant interaction with the team
  • Optimizes manpower to achieve higher productivity levels
  • Ensures team delivers as per service level agreements
  • Understands client requirements and implements them correctly
  • Contributes to innovative solutioning to client issues
  • Maintains a strong culture of risk and controls in the team through various processes and check points
  • Develops performance matrices to track defects, productivity
  • Ensures clean audit results
  • Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks
  • Manages subordinate supervisors and project staff
  • Maintains appropriate staffing /hiring requirements to meet operational needs
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.

Development Value:

  • Strategically important role within the Implementations function, underpinning Citi’s strategy to Be the Best for Our Clients
  • Growth business area
  • Significant senior management exposure
  • Opportunity to develop valuable subject matter expertise within a dynamic business, in a large and varied Operations environment
  • Exposure to Clients, Product and alternative groups within Securities Operations

Qualifications

Knowledge/Experience:

  • Experience of working in a process-driven environment
  • Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • Experience of a financial services environment
  • Experience of working in a controls-focused environment
  • Proven experience delivering tangible results in an Operations focused environment
  • Proven experience of motivating, nurturing and developing talent

Qualifications:

  • Extensive years experience in Financial Services
  • Educated to degree level

Skills:

  • Operations focused
  • Pragmatism combined with a can-do attitude is a pre-requisite
  • Excellent oral and written communication skills
  • Ability to establish credibility at all levels
  • Excellent interpersonal skills
  • Proven communication and engagements skills
  • Drive end enthusiasm, outstanding attention to detail and the ability to deliver to a high standard under extreme time pressure
  • Project Management
  • Execution mind-set, with a focus on tangible results

Competencies

  • People and process manager with the ability to work in a team of diverse skill sets and cultures
  • Strong people, process and business focus
  • Ability to react to a dynamic environment
  • Ability to remain calm and objective in a high-pressure environment
  • Must have strong self-management and be ready to use own initiative

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.


Citi is an Equal Opportunities Employer.

  



15 October 2019
Location: India Marche Pune
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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