MYS CTSM PG Customer Svc Intmd Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Svc Intmd Analyst-19027776
  • This is a Senior Client Service Officer role which requires high experience to manage HK CCB Platinum clients with special handling and tighter controls.
  • Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi’s products and services
  • Act as key client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client
  • Take ownership of client servicing issues and facilitate their resolution
  • Provide all post sales customer service and handle customer telephone/e-mail enquiries which include product information, customer complaints, system support, investigation/ information request, transaction monitoring, financial and non financial transactions initiation
  • Required to engage with Coverage or Business partners for client service review and provide end solution
  • Offer prompt, competent and quality customer services which include:
  • Diligent analyses of customer enquiries upon receipt
  • Investigate/follow-up with internal suppliers and provide prompt update/solutions to customers to ensure customer satisfaction
  • Initiate transaction order from customers (internal transfer, deposit booking, fx booking and loan booking)
  • Handle customer complaints
  • Assist in the overall departmental process improvement initiatives
  • Work on ad hoc projects for the department
  • Drive process improvements within Citi and in partnership with the client

  • University Degree in Finance or Administration qualification of a second class upper honors degree are encouraged to apply
  • 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking
  • Experience with Transaction Banking products – Cash Management and Trade
  • Experience in handling investigations cases
  • Experience in working in a multi-country setup
  • Customer focus with excellent communication and interpersonal skills
  • Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products


8 August 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more