Sr. Manager – Global Product Development & Management

American Express - More jobs by this advertiser

Don’t just work for a market leading global company. Help grow one. 

Global Network Operations (GNO) runs the American Express Network, processing $1 Trillion in annual spend and serving issuers and acquirers in over 90 markets worldwide. The GNO team manages and optimizes this core platform, defining its operations and creating innovative products that simultaneously leverage network assets and unlock new commerce for American Express.

The Global Network Product team leads product development and management for the Global Network, building for scale, driving interoperability, and enabling seamless, secure customer interactions.

You will be an integral part of the Network Products Team responsible for developing and driving the product strategy, technology development and lead the program management of high priority initiatives of our Tokenization and Digital Wallet Network products. You will focus on advancing our capabilities to offer enhanced payment solutions for implementation by American Express Network Issuers and Acquirers to drive billings and security keeping pace with the rapid growth and transformation in the payments industry.

You will lead competitive research, create and align the vision and develop the roadmap to bring the vision to light.  You will collaborate with internal stakeholders in technologies, certification, policy and other groups across American Express and externally with key vendor partners to deliver the plan.  

Key Responsibilities:

  • Program management: Lead the program management of large scale Tokenization and Digital Wallet product development initiatives.

  • Product engagement: Define Key Product Indicators reporting and tracking to establish success metrics for the product and develop communication strategy to drive awareness of the products across the organization.

  • Product strategy: Lead the development, evolution and maintenance of the Product Roadmap for Tokenization and Digital Wallet capabilities to deliver the product strategy.

  • Collaboration: Partner with a global, cross-functional teams and key stakeholders to understand current and future product needs.

  • Expertise: Have a global view on the competitive product position in the payments industry to drive and influence internal partners and key stakeholders.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills

  • Strategic thinker. You have an exceptional ability to problem solve and distill complex topics and various data into actionable strategies.

  • Compelling communicator. You have an executive presence and strong written & oral communication skills with the proven ability to influence others.

  • Excellent project manager. You have excellent organizational skills with the ability to drive results across numerous workstreams in a fast-paced, multi-partner environment. Experience of working in an Agile/SAFe framework for delivery.

  • Passion for payments and fintech. You are excited about emerging payments and keep your finger on the pulse of industry and competitor developments.

  • Relevant experience. You have experience of leading large product development and significant Payment Industry experience. MBA or other graduate degree preferred.

Bonus Points:
If you have a strategy consulting background and have experience in working with merchants, acquirers, processors, gateways, aggregators.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

13 July 2019
Location: United Kingdom West Sussex Burgess Hill
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more