Transaction Services Representative

Citibank - More jobs by this advertiser
Transaction Services Representative-19029008

Core Responsibilities:

  • Process customer instructions of trade settlements & Corporate Actions
  • Track and Work within the required productivity and error limit
  • Manage different work queues and assist with the production of department MIS and reporting

Day-To-Day Responsibilities:

  • Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
  • Follow through tasks and take ownership to ensure they are completed to the required standards
  • Adhere to policies, standard framework decided stated by the company to meet client need

Key Deliverables:

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete/delayed processing



  • Post Graduate with minimum 3 years of experience in banking operations
  • Exposure to Investment Operations would be preferred
  • Exposure to trade settlements & Corporate Actions would be an added advantage


  • Flexible to work in any shift
  • Excellent written and spoken English skills
  • Strong and proficient in knowledge source to help guide and navigate associates
  • Extensive knowledge of risk & controls to resolve first level escalated inquiries
  • Proficiency in typing
  • Demonstrates collaborative competency

17 October 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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