GCG Digital Loans Product Manager

Citibank - More jobs by this advertiser
GCG Digital Loans Product Manager-19028018


  • Provide information on services offered by Citibank Merchant Business to enhance customer relationships
  • Identify and respond to Merchant’s queries and take it to resolution
  • Ensure effective and timely follow-up as promised to Merchant
  • Coordinate with internal Merchant units on  Merchants requests such as reports, terminal setup requests, adhoc requirements, payment enquiries, transaction queries etc.

Operations functions include but not limited to:

  • Perform updates, reviews and cleansing of data entries
  • Support document collection from merchants such as maintenance of KYC, bank account details, iMerchants setup, terminal requirements, adhoc requests, etc.
  • Review Report for dropped transactions and coordinate responses from merchants on Fraud Alerts, compliance, etc.

Compliance and Controls:

  • Reviews reports
  • Performs regular self-assessment on compliance and ensures proper documentation and to be ready for audit at all times
  • Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers’ asset

  • Previous experience in a call center or with relevant working experience would be an added advantage
  • Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language
  • High-level of listening and comprehension skills
  • Able to probe for required information from customer
  • Strong in customer service skills
  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask

21 September 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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