GCG Digital Loans Product Manager

Citibank - More jobs by this advertiser
GCG Digital Loans Product Manager-19028018


  • Provide information on services offered by Citibank Merchant Business to enhance customer relationships
  • Identify and respond to Merchant’s queries and take it to resolution
  • Ensure effective and timely follow-up as promised to Merchant
  • Coordinate with internal Merchant units on  Merchants requests such as reports, terminal setup requests, adhoc requirements, payment enquiries, transaction queries etc.

Operations functions include but not limited to:

  • Perform updates, reviews and cleansing of data entries
  • Support document collection from merchants such as maintenance of KYC, bank account details, iMerchants setup, terminal requirements, adhoc requests, etc.
  • Review Report for dropped transactions and coordinate responses from merchants on Fraud Alerts, compliance, etc.

Compliance and Controls:

  • Reviews reports
  • Performs regular self-assessment on compliance and ensures proper documentation and to be ready for audit at all times
  • Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers’ asset

  • Previous experience in a call center or with relevant working experience would be an added advantage
  • Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language
  • High-level of listening and comprehension skills
  • Able to probe for required information from customer
  • Strong in customer service skills
  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask

6 October 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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