Head of Credit Risk Oversight and Quality Assurance

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Head of Credit Risk Oversight and Quality Assurance-19033784

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Position Summary:

The Risk Oversight & Quality Assurance Manager is responsible for the development, maintenance, and delivery of oversight programs related to unsecured risk policies in the Australia consumer risk management unit.

This individual will work closely with the Credit Operations teams (Acceptance, Fraud, Collections & Hardship) and Compliance to continuously improve the quality, methodology & controls of oversight programs. She/he will also maintain and manage updates to the Business Credit Policy & Procedures Manual (BCPPM), Credit Policy Bulletins, risk intranet, the credit delegations framework, and the continuity of business framework for unsecured risk.

He/she will also be responsible for leading a team of two direct reports, including strong talent management and development and ensuring the quality, timeliness and delivery of end results of the team.

Key Accountabilities:



  • Establishing and overseeing the application of a risk oversight framework and governance process
  • Ensure periodical governance forums are held in compliance with global policies
  • Periodical testing of adherence to credit risk policies across all areas of credit life cycle


  • Maintain and manage updates to the Business Credit Policy & Procedures Manual (BCPPM), Credit Policy Bulletins, risk intranet and the credit delegations framework
  • Manage and maintain credit delegations including tracking & review of credit officer performance
  • Track all unsecured risk related permanent & temporary policy deviations for adherence to approval conditions
  • Manage the escalation of new issues/Corrective Action Plans (CAPs) and provide updates on action steps required to meet CAP deadlines

Reviews & Audits/Projects:

  • Be the point of contact within the unsecured risk team for all internal reviews and audits
  • Take on special projects assigned by manager 

Relationship Management:

  • Build relationships across the organization to ensure business goals are met
  • Use effective and appropriate communication skills in dealing with all stakeholders
  • Liaise with credit operations, compliance, legal representatives, auditors when required

Team Management & Development:

  • Ensure effectiveness of each team member and ensure business opportunities are maximized
  • Establish agreed performance standards and provide clear and specific support to team members to optimize performance
  • Provide guidance and support to team in relation to policies and procedures
  • Manage the communication flow to keep team members fully informed of their responsibilities and accountabilities

Other Key Responsibilities:

  • Has responsibility for quality, timeliness and delivery of end results of a team
  • Contributes to standards around which others will operate
  • Ensure that activities and initiatives being managed are compliant to existing policies
  • Keep track and control of caps and triggers to Global Consumer Credit & Fraud Risk Policies and internal policies
  • Support review processes and assist reviewers and auditors
  • Identify, build and manage key relationships across the organization
  • Lead the identification and drive resolution of issues
  • Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis
  • May be responsible for detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/taken
  • Other business jobs or responsibilities as defined by the manager

 Key Qualifications:
  • Bachelor’s Degree
  • 5+ years in a similar role (Oversight/Quality Assurance/Operational Risk/Audit)
  • 8-10 years relevant experience in Financial Services with a track record of success
  • Broad knowledge of relevant regulatory environment in financial services
  • Knowledge of Consumer lending

Key Competencies/Skills:

  • Analytical, problem solving and critical thinking skills
  • Ability to produce clear, accurate and concise reports
  • Excellent presentation and communication skills
  • Ability to facilitate discussions at the senior stakeholder level
  • Execution oriented with strong attention to detail
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Proven track record in delivery of multiple parallel initiatives
  • Proven track record of operational process oversight/assurance
  • Accomplishes results through the leadership of a professional team

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.


Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy



24 August 2019
Location: Australia Nova Scotia Sydney
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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