Regional Product Manager - New and Emerging Payments

Citibank - More jobs by this advertiser
Regional Product Manager - New and Emerging Payments-19031711

Job Background/Content:

Citi ‘s Asia Consumer Bank serves clients in more than 120 cities in 17 of the fastest growing, highly competitive and complex markets in the Asia Pacific and EMEA region. The region includes a mix of developed, developing and emerging markets. Generates $7.65bn revenues, the business is highly profitable with a strong brand and market leadership across product lines.

Offering a diversified range of products, including Retail Banking, Wealth Management, Insurance, Mortgage, Citi Branded Cards and Unsecured loans to over 17 million clients, the business is well positioned to grow a high quality customer base that will benefit most from our capabilities, where digitization and data are key strengths, integral to our strategy of acquiring, engaging and servicing our clients.



Job Purpose:

This role will support the APAC Payments lead for all existing as well as envisaged Payments Projects along with their ongoing governance and oversight . i.e.  design, roll out and ongoing oversight of New and emerging Payments (Global Tokenised wallets, Faster Payments and Country Specific Payment systems)


Key Responsibilities:

Drive the execution of New and Emerging Payment Systems/ Platforms roadmap and strategy across APAC markets

  • Project Management: End to end implementation of Payment systems partnering with multiple stakeholders- Technology, Markets, Controls- AML, Compliance, Legal, IS, Fraud , CBORC, PSRM ; as well as external partners where applicable
  • Regional Centralized Framework: Work towards common regional product design across markets

-        Common customer facing UI/UX/Marketing Pack

-        Common Product Features

-        Common Tech platform

-        Common Risk Management Framework

  • Post Implementation Monitoring/Governance : Ensure Post implementation oversight on ongoing monitoring including Tracking of performance, complaints, incidents, MCA/CAATTs, Third Party monitoring, Regulatory reporting  etc

Lending & Payments: Drive projects that would leverage new Payment Platforms to be able to create digital lending propositions to get new customers/ drive balances for existing customers 



Knowledge/Experience/Technical skills:


  • 12+ years of working experience with at least 8 years of related experience in financial services/Digital Payments
  • Last experience should be a senior role as product manager / Subject matter expert  in payments / lending products . Should have experience in leading the launch of a product – end to end
  • Thorough know-how on Payments – How they work, latest trends, the regulatory environment around it
  • Ability to understand risks and formulate robust risk frameworks for new payment products , without compromising on the customer experience
  • Solid experience in Project and stakeholder Management
  • Comfortable with and has basic grasp of technology development lifecycles





Personal Skills:


  • Ability to define new products / customer journeys based on customer needs and market trends
  • Strong communication and interpersonal skills 
  • Ability to navigate across multiple teams and layers in the organisation without being intimidated by the organisation complexity/hierarchy
  • Ability to lead and influence cross functional teams – across business, controls, technology, marketing as well as local in country stakeholders
  • Leadership and being a good team player
  • Project and Partner management
  • Ability to multi-task and work effectively with internal and external stakeholders
  • Execution and results oriented




23 September 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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