The Singapore Transformation Head will be a key partner to the Singapore Consumer Head in driving key business transformation initiatives including: reengineering, operating model resign, productivity enhancements, driving digital, shutting down analog, channel transformation, and technology demand management. The Singapore Transformation Head will also play a key role in expense management and headcount control.
The Singapore Transformation Head will be responsible for ensuring alignment between business strategy and support functions, and will partner closely with the Human Resources and Finance teams from a control and tracking perspective. The Singapore Transformation Head will partner closely will all other business and support areas in the execution of key projects, and will play the primary coordination role for cross-department initiatives.
The Consumer business in Citibank Singapore is a profitable, growing, and dynamic business that has set the standard for innovation and execution both inside Citi and in the highly competitive local market.
The Singapore consumer franchise has over $25 billion in footings: $9 billion in assets, $12 billion in liabilities, and $5 billion in AUM. The business currently generates $700 million in revenue across all banking products: loans, cards, deposits, mortgages, investments and insurance.
A focused transformation program can unlock additional potential in the Singapore Consumer business and bring the business to even greater levels of success.
Business Strategy Development and Execution:
Lead Singapore Consumer’s Transformation Steering Committee, and the change management process in general.
Lead execution of key business initiatives, particularly initiatives that cross product and departmental boundaries. These include reengineering, restructuring, operating model redesign, channel transformation, organizational simplification, digital offload, analog shutdown, and technology development initiatives.
Identify opportunities for transformation and business enhancement, working with local, regional, and global partners.
Lead resource allocation and prioritization reviews for local and regional business initiatives.
Analyze and support implementation of global best practices and system functionalities locally.
Planning and control:
Create appropriate governance and controls to drive culture of headcount and expense management discipline.
Partner effectively with Finance and Human Resources to effectively monitor business delivery of expense and headcount targets, flagging risks when necessary.
Develop and manage the portfolio of transformation initiatives, tracking progress against agreed milestones, and escalating issues when appropriate.
This is a key role in a key market, and represents a great opportunity to drive key transformation initiatives that are relevant to Citi franchises globally. Success in this role can serve as a stepping stone to larger functional roles, product roles, and/or business management roles in the future.
Knowledge and experience: