Quality Service Centre Manager

Citibank - More jobs by this advertiser
Quality Service Centre Manager-19030495

Job Description:

  • Quality Support Centre Manager for Asia-EMEA will provide leadership to spearhead rollout of Quality support centre services for Asia/EMEA for non-production environments. This role will oversee all activities and tasks needed to maintain a desired level of excellence in the non-production environment quality. He will lead and drive problem management, Service Level Management to achieve the desired quality, he will play key role in the determination of creating and implementing quality planning and assurance, quality control and quality improvement.

Key Responsibilities:

  • Lead, implement and operationalize following functions in Non production environments in APAC & EMEA
    • Problem Management
    • Service Level Management
    • Knowledge Management
  • Create reports , dashboards and provide analysis of the environment health to management
  • Continuous Quality Improvement – Ensure that infrastructure core services are managed to best practices and drive improvements.
  • Identify, Support and implement the Automation of various QSC functions wherever possible

Development Value:

  • The job offers the opportunity for the candidate to advance in a technology leadership role that will leverage both their leadership abilities and technical skills while building experience within the Citi global organization around technical strategies and operational management


Person Specification:



  • Should have good experience in handling problem management
  • Knowledge of Development operations, agile project management lifecycle
  • Experience in managed services Model working closely with the vendor.
  • Good understanding of Middleware technologies like WebSphere, Tomcat, MQ and Oracle DB are plus
  • Exposure to CI/CD, Cloud technologies like AWS, PCF are plus


  • Candidate should have passion for achieving transformation
  • Good analytical, technical and problem solving skills, with strong attention to detail
  • Strong presentation skills
  • Strategic and tactical thinker
  • Strong written and verbal communication skills with ability to foster a collaborative working relationship with multiple functional and operational areas


  • Degree in computer science or other related field and/or equivalent work experience
  • 10+ years of experience with 3 - 5+ years’ of relevant experience
  • ITIL, Six Sigma certifications are preferred


  • Strong customer and quality-focus is necessary
  • Sound problem resolution, judgment, decision-making and influencing skills required
  • Excellent organizational, interpersonal, and project management skills
  • Excellent English communication skills both written and oral
  • Self-starter and ability to work in a team environment
  • Hard working and self-motivated. Able to work effectively under pressure
  • Ability to manage multiple activities and changing priorities

13 October 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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