Sales and Retention Team Lead

Citibank - More jobs by this advertiser
Sales and Retention Team Lead-19028058
  • Monitor the daily production of the retention team.

  • Manage hotline or queue performance to ensure service level and abandonment targets are met.

  • Ensure accurate and quality service are delivered to customers.

  • Track retention performance and drive to meet targets.

  • Host team meetings and conduct morning huddle/briefing.

  • Monitor and drive sales performance in the team.

  • Coach, develop and motivate CPO to be proficient in both services and sales.

  • Ensure compliance in every sales call and execute controls to avoid risk.

  • College graduate with at least 4 years CPO relevant experiences.
  • Fluent in spoken English.
  • Strong interpersonal and communication skills. 
  • Strong leadership skills and able to motivate staff to deliver services and sales.
  • Good problem resolving and complaint handling skills.
  • Independent, hardworking, self-motivated and good team player.
  • Willing to work overtime/shift duty including holidays.
  • Good knowledge of card products and sales processes.


14 August 2019
Location: China Guangdong Guangzhou (Canton)
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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