Service and Sales Specialist

Citibank - More jobs by this advertiser
Service and Sales Specialist-19026722

Service and Sales Specialist 5

Description Internal :

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Ensure Customer service excellence by:

  • Displaying complete onus to the customers query/problems

  • Delivering service with requisite courtesy and accuracy

  • Nil Defects (100% adherence to product & process)

  • Ensuring Nil Customer complaints

  • Ensuring excellent SLS scores

  • Escalating/highlighting customer problem incidences

  • Adherence to Service and Sales Compliance

  • Cross selling/upselling on set products (assets & liabilities products)

  • Ensuring process efficiency by achieving set targets of call quality



Qualifications – Internal:

  • Customer Satisfaction

  • Query Resolution

  • Cross-selling of set products


14 October 2019
Location: India Marche Mumbai
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more