Service and Sales Specialist

Citibank - More jobs by this advertiser
Service and Sales Specialist-19026724
Description
 

Service and Sales Specialist 5


Description Internal :

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Ensure Customer service excellence by:

  • Displaying complete onus to the customers query/problems

  • Delivering service with requisite courtesy and accuracy

  • Nil Defects (100% adherence to product & process)

  • Ensuring Nil Customer complaints

  • Ensuring excellent SLS scores

  • Escalating/highlighting customer problem incidences

  • Adherence to Service and Sales Compliance

  • Cross selling/upselling on set products (assets & liabilities products)

  • Ensuring process efficiency by achieving set targets of call quality




Qualifications
 

Qualifications – Internal:

  • Customer Satisfaction

  • Query Resolution

  • Cross-selling of set products

  



14 October 2019
Location: India Marche Mumbai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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