Vice President GCS, Head of SME Germany (m/f/d), Frankfurt am Main

American Express - More jobs by this advertiser

We are currently looking for a Vice President GCS, Head of SME Germany (m/f), Frankfurt am Main.


As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. 

At American Express we recognise that our most valuable asset is our people.  After all, it’s our people who deliver an excellent service to our customers all around the world, and it’s our people who therefore drive our ambition to become the world’s most respected service brand.



  • Full managerial responsibility for designing and executing an ambitious growth strategy for a multibillion $ commerical business in Germany
  • He / she will optimize an integrated multi-channel approach for acquiring and expanding SMEs while focusing on profitability
  • Leading a team of 20 -25 colleagues in sales and account development 
  • Responsible for the success of further internal and external sales team
  • Close collaboration across the business

What Winning looks like:              

  • Continue the strong double digit growth with a clear focus on profitability
  • Develop an in depth knowledge of the external landscape, the business economics and customer needs
  • Bring the SME business of Amex to the next level by using new ways to communicate our value prop and acquire customers
  • Build a high performing team to deliver the strategy
  • Establish a product road-map coherent with the strategy
  • Optimize the sales channels by using existing and new functionalities
  • Use a solid set of KPIs to manage sales, marketing and account sales activities



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • 10-15 years experience in sales and ideally marketing;
  • Experience in scaling a high growth business / managing transformation
  • Managed a significant operation with P&L responsibility in a commercial environment
  • Background in the SME field
  • Strong people management skills and the ability to effectively utilize resources across a matrix organization
  • Track record in successful lifecycle management (Sales, Expansions, Retention)
  • Experience in working in a complex, fast-moving, multinational environment
  • Sales and ideally marketing background
  • Knowledge of service operations or other operational experience would be an advantage

Leadership Skills:                            

  • Extensive analytical and commercial skills
  • Result Orientation
  • Curious / Strategic thought leadership
  • Team Leadership
  • Collaboration and influencing
  • Communication skills across hierarchies
  • Positive Attitude

Language Skills:

  • Fluent in German and  English


7 August 2019
Location: Germany Frankfurt am Main
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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