International Customer Service Representative

Citibank - More jobs by this advertiser
International Customer Service Representative-19033768
Description
 
  • Confirm product(s) to be opened with customer/relationship manager and explain the GSC account opening process
  • Provide and assist the customer in completing the appropriate forms and enter them into the GSC Workflow System
  • Liaise with home and host country Citigold or Citi At Work Relationship Managers or Service Relationship Managers as appropriate
  • Review and process applications from other GSC hubs, ensuring applications are completed accurately and in a timely manner
  • Keep customer/relationship manager updated with progress of customer’s application and advise customer/relationship manager of acceptance or decline of application when notified by the relevant underwriters
  • Ensure customer issues are resolved in a timely and accurate manner that exceeds customer expectations
  • Ensure a high-level of accuracy in the handling of all documentation
  • Follow strict compliance and adherence to all required regulatory requirements for both home and host countries

Qualifications
 
  • Sense of ownership and the ability to work through issues to ensure customer satisfaction is a priority
  • Previous branch support/account opening experience desirable
  • Mature, well organized and detail-oriented
  • Candidate should be prepared to work shift hours, weekends and public holidays as required
  • Tertiary education with at least 2 – 3 years experience in a service-related field
  



15 October 2019
Location: Singapore Singapore
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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