MYS CTSM PG Customer Service Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Analyst-19031673
  • Receive and handle incoming calls/email/chats greet clients and be ready to assist                            

  • Provide assistance and solution to clients’ inquiries                          

  • If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure                       

  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure         

  • Ensure that the cases are resolved within pre-defined standard turnaround time               

  • Work with internal solution providers and accomplish final resolutions for client case                      

  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations                               

  • Ensure timely updates of client cases in accordance to pre-defined frequency                     

  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues            

  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience     

  • Cantonese speaking is mandatory  





  • University Degree in Finance or Administration  

  • 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking  

  • Experience with transaction banking products - cash management and trade  

  • Experience in handling investigation cases  

  • Experience in working in a multi-country setup  

  • Strong customer orientation  

  • Strong problem solving  

  • Strong analysis  

  • Strong attention to details  

  • Strong written and verbal communication  

  • Good team player  

  • Able to work under pressure and meet tight deadlines  

  • Working knowledge of Microsoft office products  



16 September 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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