MYS CTSM PG Customer Service Analyst

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MYS CTSM PG Customer Service Analyst-19031673
  • Receive and handle incoming calls/email/chats greet clients and be ready to assist                            

  • Provide assistance and solution to clients’ inquiries                          

  • If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure                       

  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure         

  • Ensure that the cases are resolved within pre-defined standard turnaround time               

  • Work with internal solution providers and accomplish final resolutions for client case                      

  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations                               

  • Ensure timely updates of client cases in accordance to pre-defined frequency                     

  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues            

  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience     

  • Cantonese speaking is mandatory  





  • University Degree in Finance or Administration  

  • 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking  

  • Experience with transaction banking products - cash management and trade  

  • Experience in handling investigation cases  

  • Experience in working in a multi-country setup  

  • Strong customer orientation  

  • Strong problem solving  

  • Strong analysis  

  • Strong attention to details  

  • Strong written and verbal communication  

  • Good team player  

  • Able to work under pressure and meet tight deadlines  

  • Working knowledge of Microsoft office products  



16 October 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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