Fraud & Authorization Analyst

Citibank - More jobs by this advertiser
Fraud & Authorization Analyst-19036060
Description
 

Job Purpose:

Provide day to day authorization support to handle various functions across Citi

To detect fraud using available detection tools  

Job Background/Context:

The job function is part of the core activities of the FRM unit. 

The new joiner will be responsible to utilize existing fraud tools to detect and mitigate fraud losses, provide dispute resolutions,  and authorization support to our clients


Key Responsibilities:

Provide day to day authorization support to handle all:

  • Authorization maintenance requests
  • AFEWS Alerts
  • Investigate suspicious transactions, fraud alerts
  • Coordination with Associations and reporting fraud / compromised cases
  • Cardholder /acquirer requests
  • Lost/stolen card processing
  • Maintain the online authorization parameters table set
  • Manage and maintain the On Line Authorization currency conversion table set
  • Reviewing daily reports
  • Handling queries from internal departments
  • Cooperate with other GCB units to resolve customer issues
  • Develop and maintain internal operations procedures that comply with Citigroup policy and guidelines



Development Value:



Knowledge of best practices across the industry  and  globe


Qualifications
 

Knowledge/Experience:


  • At least 2 years working experience, preferably with Fraud or Controls background
  • Knowledge on consumer Product Knowledge (Cards and Loans )
  • Experience in customer service. The incumbent must be able to provide excellent client service during fraud investigations, customer disputes or complaints




Skills:


  • Interpersonal skills:  The incumbent will be interacting across different teams and units within the bank and must be able to establish himself/herself as the subject matter expert of Fraud
  • Must be excellent in written/spoken communications
  • Have a strong grasp of operational controls, compliance and quality assurance to help the team with its core deliverables
  • Administrative  and  PC skills




Qualifications:


  • University/Collegiate graduate  (Bachelor Degree or equivalent)




Competencies:


  • Team player
  • Good relationship builder
  • Service Orientation

 



Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.



Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.



Citi is an Equal Opportunities Employer

  



8 July 2019
Location: United Arab Emirates Dubai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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