GCG - Team Manager, Phone Sales - Portfolio Sales (Cards & Personal Loan)

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GCG - Team Manager, Phone Sales - Portfolio Sales (Cards & Personal Loan)-19036094
Description
 The Team Manager will be part of the Phone Sales Management team in Cards and Personal Loans that oversees 120 Phone Sales Officers in Singapore . A revenue-generating business unit that drives revolving balances for the Consumer Business annually.

As a Phone Sales Team Manager – his/her core responsibilities include leading a team of Phone Sales Officers on Funds Transfer Program through Balance Transfer and Installment Loans activities within a call centre environment. As this is a human centric role which requires a leader with strong influential and people management skills to be coupled with a positive sales driven attitude – the person needs to be able to execute sales strategy and management plan confidently and with accountability to sales performance.

The person must be comfortable talking to a wide audience and can demonstrate the ability to coach and train new hires through their initial learning curve, maintain cohesion and camaraderie within the team to deliver consistent sales volume and groom top sales performing benchmark for the business.  Key sales responsibilities include maintaining quality ABU ranking performances, embracing NPS 30 plus accountability through quality service delivery and abiding strictly to the Fair Dealing Guidelines (FDG) and DNC registry implementation.  This person is also expected to be the pillar in supporting the officers on leads management, extension, rates deviation, customer’s queries and credit limit revision follow ups on a daily basis.  Ability to understand payment hierarchy, interest rates and rules of engagement on sales procedures are essential.
Qualifications
 
  • Diploma & above with at least 3 to 5 years of sales experience 
  • Experience in leading a team will be essential though not mandatory
  • Good knowledge of Credit Payment Products
  • Excellent communication and presentation skills
  • Analytical, strong appreciation on MIS and Trend Analysis
  • Positive mindset and enjoy taking accountability of sales performance
  • Able to thrive in a fast pace environment and undertake sales deliverables challenges
  



21 September 2019
Location: Singapore Singapore
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Sales
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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