Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential.
Purpose of the Role:
Our Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers. They thrive in ambiguity and constantly strive for continuous improvement. They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers. The Team Leader is responsible and accountable for delivering Operation Effectiveness and Excellence.
The Leader will be responsible for managing the Plastic Consumer Servicing Team. Demonstrate the importance of talent development by providing candid coaching and actionable feedback
Monitoring Key drivers for the team and the team’s day to day functionality.
Hold monthly, quarterly calls with Key stakeholders to drive process efficiencies
Do root cause analysis for any process breakdown / exceptions and work with linkages globally to resolve and fix the causes for the same.
Critical Factors to Success
Operations management experience and proven expertise in coaching and feedback and ability to manage diversity.
•Ability to work within a diverse & multi-tasked team environment.
•Excellent attention for detail and ability to follow procedures and controls, without exception.
• Organizational skills are required for the incumbent to effectively plan and delegate assignments to achieve business objectives
•Excellent oral and written communications skills necessary to interact across all levels
•Motivated, self-starter & results driven.
•Knowledge of Global Prepaid products is preferred.
•Effective collaborative skills that contribute to positive working relationships with peers as well as counterparts across linkages.
Shift Window- 24*7
Academic Background: Minimum Graduate
Past Experience: Experience with Pre-Paid Business
Knowledge of Platforms: FIS Platform
Enterprise Leadership Behaviors
•Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
•Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
•Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demand