AVP, Change Management Analyst - Irving, TX

Citibank - More jobs by this advertiser
AVP, Change Management Analyst - Irving, TX-19033496

Change Management Analyst


Do you enjoy working with talented people from diverse backgrounds?


Are you willing to partner with multiple teams across diverse functions to optimize IT services?


Are you passionate about technology and have the skills necessary to support one of the largest IT Change Management functions in the world?


We might have a career for you!





Citi’s IT Change Management team supports hundreds of thousands of IT changes each year, enabling Citi to deliver on its business driven priorities.   The Change Management Analyst is a key part of the IT Change Management organization.  As a Change Management Analyst, you will execute a technology operations function providing change governance for IT changes globally.  Working with change management, application, and infrastructure partners throughout the world, you will be responsible for delivering a world-class change management experience that enables Citi to continue to be at the forefront of technology innovation for our customers.  


This position gives a great deal of latitude to self determine organizational and career direction.  It is expected that you will demonstrate competency in the technical discipline and have an operational aptitude to drive process execution and improvement.


The position also offers an opportunity to work within a company passionate about being the best it can be for its clients, and a team of experienced service management professionals who truly care about supporting and developing your skills.  Opportunities include: 

  • Vast range of challenges and scenarios opening up almost endless opportunities for exposure for any candidate to progress and develop their career within a fast-paced financial services IT organization
  • A company keen to ensure that you are continuously learning, developing, and enhancing your skills.
  • The right ingredients to develop your Service Management skills within a global enterprise.
  • Working with a wide range of technology experts and disciplines across the world.
  • Working with many different people, from many different backgrounds and cultures throughout the region and the world.
  • Being part of a company that truly believes its employees are their most valued asset





In this role, you will be responsible for the Change Governance for IT changes globally.  Working with peer operational teams, you will be responsible for quality assurance of changes to the global production environments across all the Operations and Technology streams at Citi.


The range of IT products supported is very diverse – ranging from wholesale infrastructure services to consumer banking applications and includes trading and institutional client applications


You will work closely with global and regional colleagues to ensure consistent and effective change management processes are implemented and executed globally.


Key responsibilities include:

·         Ensure quality and timely review / approval of change records in accordance with established policies and standards

·         Work with regional peers to ensure process objectives are met

·         Partner with peer regional teams to  ensure OLAs are being met

·         Providing guidance and training on service management toolsets and policies to the change management user community

·         Change management reporting including standard and ad-hoc reporting, analysis of trends, and management recommendations

·         Improve productivity, identify candidates for standard and same-day changes

·         Participate and contribute to any process and toolset enhancement activities both regionally and globally and contribute to UAT testing and post implementation support when required


Working hours are expected to cover local business hours.




The successful candidate will need to be a hands-on self-starter, capable of working with others around the world.  This includes: 


·         Pro-active, can do approach

·         Customer focus

·         Accuracy and attention to detail

·         Personal commitment/Flexibility

·         Excellent interpersonal and communication skills

·         Demonstrable ability to multi-task and prioritise effectively

·         Dynamic, enthusiastic, confident, reliable team member

·         Strong performance record with history of increased responsibility
   Great time management skills.




   Bachelor's degree in relevant discipline or work experience equivalent required

·         Previous experience working in IT Change Management

·         2-3 years of working experience in IT Service Management / IT Service Assurance

·         Previous experience of continual process and service improvement/analytical thinking

·         Professional working proficiency in English (spoken and written)

·         ITIL Foundation Certified (DESIRABLE, NOT REQUIRED)

·         ITIL Intermediate certification, preferably Service Transition and Operation (DESIRABLE, NOT REQUIRED)

·         Project Management certification  (DESIRABLE, NOT REQUIRED)

·         Prior experience in financial services (DESIRABLE, NOT REQUIRED)



Exceptional candidates who do not meet the above criteria may be considered for the role provided they have the necessary skills and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

16 July 2019
Location: United States Texas Irving
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more