Role and Responsibilities:
In this role you will be responsible for providing Tier I technical support for Citibank’s global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure.
• We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels in different regions of the world and from a wide range of global IT and business.
• Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority

Knowledge Skills and Competences:
That position will require you to conduct in a dynamic environment with a fluctuating potentially voluminous operational workload.
• Problem solving methodical with analytical skills.
• High energy with ability to adjust changes.
• Good organizational and coordinating skills able to set priorities.
• High-reaching and with dedication towards continual growth and self-improvement
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
• Ability and willingness to operate within tightly controlled operational procedures.

Experience & educational preferences:
• Working knowledge of internetworking and telecommunications will help you in being successful.
• Industry specific certifications – CCNA or adequate knowledge would be an advantage.
• Background in operating network services within international dynamic environment is preferred.
• good English command
If you will impress us during the interview but do not meet these criteria we will still consider you for the role provided that you have the necessary skills and experience.