QR22156 - HR On-boarding Officer | Qatar Airways | Doha

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

You will be responsible to provide key leadership and support team of On-boarding Coordinators in areas of work, including: Subsidiaries, Flight deck, Technical, Corporate, and VIP On-boarding. Within their assigned section, they are accountable for the consistent delivery of key services, quality control, implementation of standard practices, team workload distribution, and they are the first point of escalation for candidate issues within their team

Services and Operations

Ensure delivery of logistics and coordination services relevant to assigned scope as per QR Group standards. Communicate QR Group standard On-boarding   services processes to the team and ensure consistent implementation. Work to established  Service Level  Agreements  (SLAs) with  key internal  customers  -  ensuring  workloads and timeframes  are reasonable  and that deliverables  are being met. Ensure workloads are evenly distributed within the team of HR-Onboarding coordinators. Coordinate team-wide efforts to complete urgent tasks as required. Act as an additional  resource for recruitment  logistics   processing  as needed,  assisting  with  leave  cover as required or managing  candidates  requiring  special  attention. Perform regular auditing of all candidate tracking databases within defined scope of responsibility. Resolve data entry inconsistencies, suggest mechanism to reduce error and escalate repetitive issue. Officers should develop expertise about the operations of the businesses they support about QR group, HR and HR on-boarding standard practices and in regards to the key operational touch points. Contribute to the development and documentation of processes and key information relevant to their team and business area. Assist in the ongoing development of information for relevant sections of online on-boarding module. Perform regular reports to provide necessary details to Business and Recruitment or any concern parties as and when required. At all times maintain a high respect for all cultures, and show a high degree of sensitivity for cultural variations in communication and interaction.Perform other department duties related to his/her position as directed by the Head of the Department. Oversee the coordination   of joining appointments  schedules,  assist with  troubleshooting   where  required Develop  new ways to engage candidates  on Familiarisation Trips and help  VIP On-boarding   coordinators better customize  5-star trips. Actively provide feedback and ideas at team briefings,   meetings and individually to leadership in order to facilitate continuous improvement of operations and services. Observe trends in staff feedback  and operational  challenges, recommend  possible  improvements Initiate  and support improvements  to standard  process in order to improve  efficiency Work closely with the HRCC team to ensure that all candidate  queries and communications  are responded to accurately,  with high priority  and in line with company standards Work with  team to ensure all communications   are documented  clearly in candidate profiles  for future references  if necessary.  Initiate requests for exceptional   approvals for on-boarding costs as may be required in the course of candidate’s on-boarding - e.g. extra luggage, visas, flight, length of hotel stay etc. Be available to take calls as may be required during an emergency 24hrs. Ensure team is trained and informed to cover any required operations   during officer absence, Maintain strong positive relationship   with team and On-boarding management.

Candidate Issue & Exception Management:

First point of escalation for troubleshooting case by case candidate  issues, Communicate  effectively with candidates  and internal  customers  in difficult circumstances, Ensure candidates  and internal  customers  receive follow up on issues in a timely manner. Escalate appropriate issues to leadership, Document exceptional cases within a central database to preserve knowledge and experience.

Reporting, Metrics & Analysis

Produce regular reports from within an allocated section, as per specified templates and standard metrics, Communicate team metrics to team members and ensure the understand their contribution to results

Customer Relationship Management

First point of contact for escalation of ongoing issues by internal Recruitment   customers, Build strong relationships  with administration   and planning teams that welcome  new joiners  to their respective  departments  or businesses.

Team Leadership & Management

Lead team employees.  Direct daily activities,   recruit,   train, develop and maintain operational discipline to ensure a high standard of service delivery, Foster a positive, transparent, confident and engaged working environment for the team. Document and circulate   regular team meeting minutes, Offer coaching,   guidance,  encouragement  and constructive  feedback to team members, Manage workloads  amongst team members, Assist  team members to complete  required  reporting on metrics for their  work. Give feedback to leadership   about required internal training and guidance. Train and develop other employees, for proper succession planning   and risk management. Train Qatari staff in the duties above. Coordinate with leadership on team leave, training and development plans, Train and on-board new arrivals to the team.


About You:

To be successful in this role you will need to have a Bachelor’s Degree or equivalent, Hospitality, Events Management, other customer service industries, or HR studies preferred.

Minimum of 4 years with HR onboarding/HR recruitment experience is required. Experience in high volume customer facing service role, Experience in a multi-cultural environment.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport

5 September 2019
Location: Qatar Doha
Work type:
Full time
Human Resources
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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