Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
You will be responsible to provide key leadership and support team of On-boarding Coordinators in areas of work, including: Subsidiaries, Flight deck, Technical, Corporate, and VIP On-boarding. Within their assigned section, they are accountable for the consistent delivery of key services, quality control, implementation of standard practices, team workload distribution, and they are the first point of escalation for candidate issues within their team
Services and Operations
Ensure delivery of logistics and coordination services relevant to assigned scope as per QR Group standards. Communicate QR Group standard On-boarding services processes to the team and ensure consistent implementation. Work to established Service Level Agreements (SLAs) with key internal customers - ensuring workloads and timeframes are reasonable and that deliverables are being met. Ensure workloads are evenly distributed within the team of HR-Onboarding coordinators. Coordinate team-wide efforts to complete urgent tasks as required. Act as an additional resource for recruitment logistics processing as needed, assisting with leave cover as required or managing candidates requiring special attention. Perform regular auditing of all candidate tracking databases within defined scope of responsibility. Resolve data entry inconsistencies, suggest mechanism to reduce error and escalate repetitive issue. Officers should develop expertise about the operations of the businesses they support about QR group, HR and HR on-boarding standard practices and in regards to the key operational touch points. Contribute to the development and documentation of processes and key information relevant to their team and business area. Assist in the ongoing development of information for relevant sections of online on-boarding module. Perform regular reports to provide necessary details to Business and Recruitment or any concern parties as and when required. At all times maintain a high respect for all cultures, and show a high degree of sensitivity for cultural variations in communication and interaction.Perform other department duties related to his/her position as directed by the Head of the Department. Oversee the coordination of joining appointments schedules, assist with troubleshooting where required Develop new ways to engage candidates on Familiarisation Trips and help VIP On-boarding coordinators better customize 5-star trips. Actively provide feedback and ideas at team briefings, meetings and individually to leadership in order to facilitate continuous improvement of operations and services. Observe trends in staff feedback and operational challenges, recommend possible improvements Initiate and support improvements to standard process in order to improve efficiency Work closely with the HRCC team to ensure that all candidate queries and communications are responded to accurately, with high priority and in line with company standards Work with team to ensure all communications are documented clearly in candidate profiles for future references if necessary. Initiate requests for exceptional approvals for on-boarding costs as may be required in the course of candidate’s on-boarding - e.g. extra luggage, visas, flight, length of hotel stay etc. Be available to take calls as may be required during an emergency 24hrs. Ensure team is trained and informed to cover any required operations during officer absence, Maintain strong positive relationship with team and On-boarding management.
Candidate Issue & Exception Management:
First point of escalation for troubleshooting case by case candidate issues, Communicate effectively with candidates and internal customers in difficult circumstances, Ensure candidates and internal customers receive follow up on issues in a timely manner. Escalate appropriate issues to leadership, Document exceptional cases within a central database to preserve knowledge and experience.
Reporting, Metrics & Analysis
Produce regular reports from within an allocated section, as per specified templates and standard metrics, Communicate team metrics to team members and ensure the understand their contribution to results
Customer Relationship Management
First point of contact for escalation of ongoing issues by internal Recruitment customers, Build strong relationships with administration and planning teams that welcome new joiners to their respective departments or businesses.
Team Leadership & Management
Lead team employees. Direct daily activities, recruit, train, develop and maintain operational discipline to ensure a high standard of service delivery, Foster a positive, transparent, confident and engaged working environment for the team. Document and circulate regular team meeting minutes, Offer coaching, guidance, encouragement and constructive feedback to team members, Manage workloads amongst team members, Assist team members to complete required reporting on metrics for their work. Give feedback to leadership about required internal training and guidance. Train and develop other employees, for proper succession planning and risk management. Train Qatari staff in the duties above. Coordinate with leadership on team leave, training and development plans, Train and on-board new arrivals to the team.
To be successful in this role you will need to have a Bachelor’s Degree or equivalent, Hospitality, Events Management, other customer service industries, or HR studies preferred.
Minimum of 4 years with HR onboarding/HR recruitment experience is required. Experience in high volume customer facing service role, Experience in a multi-cultural environment.Note: you will be required to attach the following: