QR22200 - Senior Manager Standards, Procedures & Quality

Qatar Airways - More jobs by this advertiser

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Job: As a Senior Manager Standards, Procedures & Quality , you are responsible to direct, develop and monitor quality and customer relationship management by ensuring delivery of effective Business Continuation plans in order to further the growth and expansion programs specific to Cabin Services especially areas areas of on-board standards and procedures, service delivery design, special projects management and quality .   Develop the policies ,standards and procedures for the entire Cabin Crew population, ensuring timely releases of relevant information. Manage the regular audit of in-flight services delivery to ensure 5 star service quality is maintained and enhanced at all times. 


You will also further be responsible for the following :

  • Develop, design and expand in-flight service delivery sequence (product and services) in all zones of the aircraft types. 
  • Work closely with the Product Development team and propose design changes or service changes within Cabins of Galleys in order to keep up with current trends and maintain Qatar Airways brand and vision. 
  • Ensure compliance to all relevant safety , security , quality and environmental management policies,procedures and controls across the operation to assure employee safety ,security and legislative compliance.
  • Oversee and supervise employees. Establish department or team objectives and priorities to align with and support business objectives. 


About You:

We are looking for a Bachelor’s degree holder with a minimum of 10 years of relevant experience within the aviation industry. You should be someone with a previous experience in managing the standards and procedures , service design and or cabin aesthetics and implementation team in an international airline.

You should have worked closely with partner departments like Catering, Product Development, Technical, Engineering, and possess knowledge of the systems used in aid of formulating cabin crew In-flight Service procedures and aircraft guidelines.

You should also possess excellent project management skills and proven negotiating and influencing skills. 

A Master degree or a postgraduate qualification in Management or Aviation will be an added advantage. Effective communication skills in spoken and written English are essential.


Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate

8 October 2019
Location: Qatar Doha
Work type:
Full time
Human Resources
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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