Desktop services support analyst

University Hospital Southampton NHS Foundation Trust - More jobs by this advertiser

An exciting opportunity has arisen at University Hospital Southampton NHS Foundation Trust (UHS) for a Desktop Services Support Analyst in the Trust’s IT department.  The role is to support the provision of desktop, laptop and mobile devices to the Trust’s 11,500 users.  We are in the middle of rolling out Windows 10, replacing old devices and upgrading newer ones in the process.  You will respond to support calls on a range of devices and systems, and assist with the Windows 10 project.


University Hospital Southampton NHS Foundation Trust (UHS) holds the status of Global Centre of Digital Excellence and is leading an exciting programme to become paperless as a digital exemplar trust.

We are utilising additional investment to boost our informatics strategy and enable us to deliver pioneering applications to support patient care and medical research.

As part of our current wide-ranging digital strategy, we are developing a modern data warehouse to power advanced real-time analytics, providing insights and enhanced decision making for all our staff.  We have an active programme of work underway to modernise our desktop estate, as well as increase the use of mobile devices.


The role of Desktop Services Analyst is primarily to install, upgrade and maintain the Trust's extensive estate of PCs, Laptops, portable devices, printer hardware and software packages.  A typical day will be a mix of office/workshop based time preparing new PCs, remote support and maintaining equipment, and across the clinical and admin departments of the Trust in support of our 11,500 users.  Main duties will include:

  • Select, investigate and resolve calls logged on the Trust’s IT Service Desk, ensuring all set SLA’s are met.
  • Provide specialist technical advice and guidance to all users in effective use of Trust systems.
  • Provide technical advice on hardware and user support on standard Trust software including MS-Office and web based applications.


Candidates will need to demonstrate an aptitude for solving hardware and software issues, and a keen interest and strong desire to increase their knowledge and skills in all matters relating to desktop support.


UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.


Interviews will be held the week beginning 2nd March.

Please be advised that this vacancy may close earlier than stated if large numbers of applications are received.

Due to the volume of applications we receive, we are unable to acknowledge receipt of your application. If you have not heard from us within four weeks of the closing date of this post, please presume that you have not been selected for interview.

Applicants from University Hospitals Southampton NHS Foundation Trust whose posts are considered to be ‘At Risk’ will be given prior consideration for this post

Our Trust runs the return to practice course each year for nurses who have been out of the profession and wish to return.  To find out more please visit our website:   Information on Southampton as a place to live and enjoy   See what fantastic training and development we have on offer at UHS   learn about the Trust through visiting our YouTube channel 

Getting to Work

Application can be made for parking on site at UHS or through one of the park and ride schemes.  This will be based on specific criteria to determine eligibility for site parking as this can be very limited.  UHS encourages staff to utilise other green methods of getting to work such as cycling or walking where possible.   UHS is well connected through bus services to the city centre and other areas.

Please note that we will not accept any applications or queries via agencies, under any circumstances.

Our staff are positive about working at UHS and rate us above average compared to other NHS Trusts in the  Staff Attitude Survey. We are rated strongly on a number of areas including teamwork, communication and engagement.

Equality remains at the centre of all Trust policy making, service delivery and employment practice with all employees being given equality of opportunity to develop, apply for promotion and have working arrangements that enable them to achieve a manageable work-life balance.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. The Trust also closely monitors recruitment activity, training and development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

As a service provider the Trust ensures equality of access and delivery of our services through the provision of interpreter services, facilities for the disabled and sensitivity for patients ethnic and religious differences and needs.

Relocating to Southampton

If you are thinking of moving to the Hampshire area, please find below a link to our website which offers guidance on finding accommodation:

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

University Hospital Southampton NHS Foundation Trust

Southampton, Hampshire (United Kingdom)

Phone: +44 123456789

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Company Profile

11 February 2020
Location: United Kingdom Hampshire Southampton
Salary: £21,089 - £23,761 per annum GBP per year
Work type:
Full time
Healthcare and Medical
Medical Administration
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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