First Impression Officer - Retail Banking and Wealth Management

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 Job Description - First Impression Officer - Retail Banking and Wealth Management (0000CQ2W)

Job Description 

First Impression Officer - Retail Banking and Wealth Management : 0000CQ2W 



Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.


Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.


We are currently seeking a high caliber professional to join our team as a First Impression Officer.


Principal responsibilities 

  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

  • Maintains a professional image both in dress and demeanour when attending to customers like but not limited quality of reception, uncovering needs, and direct to appropriate staff.

  • Be kept updated on products, services, marketing programmes, and eChannels.

  • Be able to handle basic customer enquiries or issues or feedback.

  • Educates and encourages customers in using self-service channels like but not limited to Internet Banking, Phone Banking, and quick cheque deposit box.

  • Walks the floor to ensure that the facilities and premises are in good working order, maintained tidy and presentable at all times and all brochures or marketing displays are in line with merchandising.

  • Greets customers according to the service standards set and build rapport with walk in customers to make them feel welcome and at ease.

  • Understands enquiries or instructions and direct customers to the appropriate staff, whilst managing the customer queue to ensure that customers are attended to within the service standard.





  • ​Diploma qualification.

  • Relevant banking experience.

  • Good knowledgeable of Retail Banking services, bank products, procedures and systems.

  • Excellent communication and interpersonal skills, with a customer service mindset and the passion to meet people are ideal qualities for the job.

  • A team player who is proactive, self-motivated and sociable.

  • Have the ability to work independently as well as under pressure. 

You’ll achieve more when you join HSBC.


Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Job Field

 : Retail / Branch Banking

Primary Location

 : Asia Pacific-Singapore-Singapore-Singapore


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 13-Mar-2019, 15:54:49 

Unposting Date

 : 12-Apr-2019, 23:59:00  
12 April 2019
Location: Singapore Singapore
Work type:
Full time
Only direct applications will be considered


London, (United Kingdom)

Phone: 123456789