GCG ULTIMA Lifestyle Relationship Manager

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GCG ULTIMA Lifestyle Relationship Manager-19003903
 Profile Summary:
  • A sophisticated individual should be someone who understands the motivation of UHNW clients and be able to interpret client requests, to engage the right resources to deliver on the client experience.
  • The individual needs to understand the importance of the dual role he/she plays:
  • To be the Citi ULTIMA brand custodian when interacting with clients
  • To be the client custodian when working through internal linkages and partners to deliver on client requests                
Scope of Responsibilities:
  • Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
  • Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
  • Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
  • Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
  • Establish close working relationships with operations and affiliated businesses for smooth back end operations
  • Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
  • Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
  • Support initiatives that drive improvement of customer satisfaction scores

 Qualifications Required:
  • Experience in relationship management and client handling of 5-8 years
  • Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
  • University/undergraduate degree
Key Competencies Required:
  • Strong problem handling and resolution skills with ability to manage client expectations simultaneously
8 October 2019
Location: Singapore Singapore
Work type:
Full time
Only direct applications will be considered


Texas, (United States)

Phone: 1-888-248-4226
Web: http://www.citigroup.com/Careers/